Inner Lab Psychology

These Terms & Conditions govern your use of the Inner Lab Psychology website and services. By accessing this website or engaging in services, you agree to be bound by these terms. Please read them carefully.

1. Psychological Services

1.1 Professional Standards

All psychological services are provided in accordance with the standards of the Psychology Board of Australia and relevant professional ethical guidelines, including the APS Code of Ethics.

1.2 Nature of Services

Inner Lab Psychology provides psychological assessment and intervention services for individuals experiencing a range of emotional, behavioural, and mental health concerns.

2. Appointments and Fees

2.1 Scheduling

Appointments may be arranged via email, phone, or online booking where available. Confirmation will be provided following booking.

2.2 Fees and Payment

Fees for services will be discussed prior to commencement. Payment is required at the time of service unless otherwise agreed.

2.3 Medicare and Insurance

Eligible clients may access Medicare rebates with a valid Mental Health Care Plan. It is the client’s responsibility to confirm eligibility for Medicare or private health rebates.

2.4 Cancellation Policy

At least 24 hours’ notice is required for cancellations or rescheduling. Late cancellations or non-attendance may incur a fee.

3. Client Responsibilities

Clients agree to:

• Provide accurate and relevant personal and health information

• Engage in the therapeutic or assessment process where appropriate

• Communicate any concerns or changes that may impact services

Active participation supports effective outcomes.

4. Confidentiality and Privacy

4.1 Confidentiality

All personal information is handled in accordance with applicable privacy laws and the Inner Lab Psychology Privacy Policy.

4.2 Limits to Confidentiality

Confidentiality may be limited where required or authorised by law, including:

• Risk of harm to self or others

• Mandatory reporting obligations

• Court orders or legal requirements

4.3 Informed Consent

Psychological services involve collaborative work to support your mental health and wellbeing. Before commencing, you will be provided with a detailed informed consent form outlining the nature of services, confidentiality, privacy, fees, and your rights as a client.

Key points include:

• Confidentiality: Your information is kept private, with exceptions required by law (e.g., risk of harm)

• Voluntary Participation: You may withdraw at any time

• Fees & Cancellation: Please refer to our fees and policy section

• Telehealth: Secure online sessions are available

A fully informed consent document will be provided before your first appointment for you to review and agree.

5. Telehealth Services

Telehealth services may be provided via secure platforms where appropriate.

Clients are responsible for:

• Ensuring access to suitable technology

• Attending sessions in a private environment

Not all services are suitable for telehealth, and this will be determined on a case-by-case basis.

6. Website Use

6.1 Information

Information on this website is provided for general informational purposes only and does not constitute psychological or medical advice.

6.2 Data Retention

we retain client records for a minimum of 7 years after the last client contact, or in the case of a minor, until the client turns 25 years of age.

6.3 Use of Website

By using this website, you agree not to use it for any unlawful or inappropriate purpose.

7. Intellectual Property

All content on this website, including text, graphics, and logos, is the property of Inner Lab Psychology and may not be reproduced or used without permission.

8. Limitation of Liability

While reasonable care is taken in providing services and information, Inner Lab Psychology does not guarantee specific outcomes. Outcomes vary depending on individual circumstances and engagement in the process.

Inner Lab Psychology is not liable for any loss or damage arising from use of this website or reliance on its content.

9. Termination of Services

9.1 Client-Initiated

Clients may discontinue services at any time.

9.2 Practice-Initiated

Services may be discontinued if:

• Appropriate care cannot be provided

• There is non-payment of fees

• There is ongoing non-attendance

• The therapeutic relationship is no longer effective

Where appropriate, referrals will be provided.

10. Changes to Terms

Inner Lab Psychology reserves the right to update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of any changes.

11. Governing Law

These Terms & Conditions are governed by the laws of Australian Psychological Society (APS), Australian Health Practitioner Regulation Agency (AHPRA) and state’s governing laws.

12. Contact

If you have any questions about these Terms & Conditions, please contact:

Inner Lab Psychology
Email: info@innerlabpsychology.com.au